Southwest Family YMCA

I am extremely disappointed with this facility. For a ‘non-profit’ they sure love to steal your money.
When we signed up, we were very clear that we were only committing for a short period of time (from end of Dec to end of Jan). At no point were we informed that the gym would be undergoing major renovations in January, that the majority of equipment would be unavailable, or that the facility would be closed for an entire week. Had this been disclosed, we would not have joined.
Charging an initiation fee, a prorated end of Dec, and a full month of Jan while failing to disclose significant disruptions to services is unacceptable. We paid $130 for about a month of gym access.
We asked for a partial refund since half the equipment is unavailable and they closed the gym for a week with hardly any notice, which has caused us to have to pay for day passes at a different facility. Our request was escalated to the leadership team who denied our partial refund request despite us literally not even being able to access the facility that we paid an absurd amount for.

As a result of this experience, we will not be using the YMCA again, nor recommending it to others. Stay away from this place if you value your money.

We had a good time. Each year, this event offers a good breakfast. I didn’t see pancakes this year. This year, they didn’t have the bouncy house. They offered a balancing set-up. My kids enjoyed it. Santa was laid back and his helper set the tone along with helping take pictures for families. Overall, it was a beautiful experience. Good staff on hand.

The adult staff is very nice but this isn’t a place for you if you have a standard 9-6 job. They cater to kids and, I have to assume, the retired, which is great for those groups, and needed in the community, but not helpful to working parents with the gym’s limited hours during the week, lack of weekend hours, restraint on facility when they rent it out for months at a time to 3rd parties (but you still pay full price for your membership), restraint on the facility for months for their own kid teams, and the flow of kid centric use of the facility for their different programming. Again, great if you are a kid/parent looking for it. Also could work for you if you have time in the middle of the work day/week to use it, like shift workers or maybe a stay at home parent if you are willing to spend 3-6 times as much to be a member here than their competitor gyms within a mile or two in every direction. Great pool which is rarely available to the members. The equipment is older but the work out rooms are quiet. They’ve degraded the services/amenities in the locker rooms over time which was a bummer. Kinda slow on fixing things when they break (weeks, not days). I’m actually quite sad they couldn’t be inclusive of people like me in their mission because it’s the neighborhood gym I’d like to use if they could find a way to make space for me too.

Example of their pool schedule for the last several months and will be the existing schedule for several more months. Blacked out times are when they have it set aside for things other than member lap swimming. Green times are available to paying members before and after work. Now factor in classes come in early to set up, swim teams are there earlier and later than scheduled times, they allow the kiddos in swim lessons to keep their lanes if wanted when their lesson time is over, and lifeguards (which admittedly other gyms don’t have) need hourly breaks.